Please note that consumers have the right to withdraw without reason within 14 calendar days of receiving the product, in accordance with Law 2551/1994 (as amended by Ministerial Decision Z1-891/2013).
Please note that the right of withdrawal does not include products excluded by law, such as products that may be altered or corrupted for public health and safety reasons (for more details please click here).
You may return the product or products you purchased that do not belong to the above categories within 14 days of the date of receipt, by completing the relevant withdrawal form here.
You have the right to request the return of the product you received in the following cases:
- You received a defective product.
- You received a different product from what you ordered due to our error.
In this case, the product must not have been opened or used and must have all the labels and stickers of the manufacturer.
Also, if you ordered a different product from what you wanted, any exchange will be charged the full shipping costs.
To return part or all of your order, please contact us at 210 88 10 717.
Please note that exchanges of espresso capsules are not accepted due to the nature of the product.
For more detailed information on product returns, please visit our terms of use.
