Introduction
Welcome to our website www.coffees.gr is an online e-commerce store (hereinafter referred to as "e-shop"). It operates under the legal form of a Single Member Private Company under the name COFFEES – AL.GR ΜΙΚΕ, with its registered office in Athens (Admitou 12, Platia Attikis, 10440) with the registration tax number 801083452 and the distinctive title "Coffees.gr"
Scope
The following terms and conditions (hereafter "Terms") cover each sale of products from the online store located on www.coffees.gr. Any other Terms and Conditions are expressly excluded.
Any User or Visitor who enters and deals with the online store (hereinafter referred to as the "Customer" or "Guest" or "User") is deemed to consent and accepts unconditionally the terms herein, without exception. If a User does not agree to these terms, he must abstain from visiting, using this website and from any transaction with the online store. Each User uses this site on its sole responsibility and its contents can in no case be considered to provide advice or promptness, whether direct or indirect, to take any action.
General terms
The Company reserves the right to modify or revise freely the terms and conditions of use and transactions from the online store at any time, and undertakes to inform consumers of any change, through the pages of this e-shop, always under the condition of alignment with the General Data Protection Regulation (so-called "GDPR"), (Regulation (EU) 2016/679), which is a directly binding legislative act (see the Policy Framework Protection of Personal Data of our business here and here). E-shop contracts are drawn up in Greek.
Only individuals who are 18 years of age or older who have legal capacity to conclude a sales contract have the ability to purchase through the online store.
A prerequisite for placing an order from an online store is the completion and submission by the User of the relevant online order form with the necessary details for the sale and the acceptance of the terms of the sales contract and the conditions of use.
Information provided
The Company is committed to the truth, accuracy and completeness of the information provided in the online store regarding the identity of the Company and the transactions provided through the online store. In the context of good faith, the Company is not responsible for and is not bound by electronic data entries made by error or error in common experience and is entitled to correct these whenever they come to their knowledge.
Limitation of Liability
The Company fully complies with the applicable provisions on sale, e-commerce and consumer protection.
The Company in the course of its transactions from the online store informs the Customer on the basis of the availability or non-availability of the products at any time and cannot guarantee the availability of such products. In any case, the Company undertakes to inform the Customer in good time of its unavailability, so in this case it has no further liability.
The Company is not responsible for any side-effects or damages caused by the use of ordered products due to incorrect product selection by the user, inattentive or improper use of the products or to the fault of the manufacturer, such as manufacturing fault, incomplete information or instructions accompanying the products, manufacturing quality, material safety and defects. In the case of a defective product, its liability is limited to the obligation to replace it if the conditions for returning products are met.
In the context of good faith, the Company is not responsible or liable for any errors or omissions in common experience, features, photographs and product prices, and cannot rule out the possibility of mistakes of any cause on importation and / or updating the characteristics and / or the price of a product, but pledges to correct these whenever they come to knowledge.
The online store provides the content (information, names, illustrations, etc.), products and services through the website "as they are". Under no circumstances shall the Company be liable for any civil and / or criminal claims or for any damage (positive, special or incidental, which, but not limited to, alternatively and / or cumulatively consists of loss of profits, data, lost profits, etc.) that may be hindered by a visitor or user of the e-shop or a third party, for reasons connected with the operation or not and / or use of the website and / or inability to provide services and / or products and / or information thentai it and / or any unauthorized third party interventions to products and / or services and / or information available through it.
Copyright
All content of the online store, including but not limited to, trademarks, marks, images, graphics, text, etc., is the intellectual property of the Company (or third parties from which the Company is licensed to operate the e-shop) and is protected by relevant provisions of Greek and European law and international conventions. Names, insignia, marks, images, photographs, drawings, logos, graphics, distinctive features, texts and audiovisual material listed and representing the online store on www.coffees.gr or the products or services of the Company; or third parties are assets and trademarks of the Company or third parties respectively, protected by the relevant copyright and trademark laws. The appearance of these on this web site and the online store of the Company should in no way be construed as a transfer or assignment of a license or right to use it. Any copying, reproduction, distribution, processing, resale, creation of derivative works, alteration in any way, or misleading the public about the real provider of the online store is prohibited. Reproduction, uploading, communication, dissemination, transmission or any other use of the content in any way or for any commercial or other purposes is permitted only with the prior written consent of the Company or any other copyright holder.
User Liability
The User agrees and undertakes to use this website, as well as the services, information and data of the online store in accordance with the Law, good faith and morality. The User agrees that he must provide true and accurate information in his dealings with the online store. The User assumes all liability for the use of his account in the online store by unauthorized persons and for any damage suffered by the Company from this cause.
The User agrees and undertakes not to use the online store for:
- posting, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causes unlawful insult and damage to the Company or to any third party, either infringes the confidentiality or confidentiality of any person's information,
- posting, sending by e-mail or otherwise transmitting any content that inflicts moral, social, etc. damages,
- posting, sending by e-mail or otherwise transmitting any content for which users have no right to broadcast under the law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of industrial relations or covered by confidentiality agreements),
- posting, sending by e-mail or otherwise transmitting any content that violates any patent, trademark, trade secret, industrial and intellectual property rights or other proprietary rights of third parties of any kind,
- posting, sending by e-mail or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, damage, or destroy the operating equipment of any software or computer hardware,
- intentional or unintentional violation of applicable laws or regulations,
- third party harassment in any way.
Pricing policy
The Company reserves the right to freely configure the e-shop's pricing policy, modify the prices quoted, change and / or withdraw bids with or without prior notice to Users / Customers, who will be informed of the applicable price its relevant post on the website. Product prices purchased from the Company's physical store may differ from the listed e-shop prices and the Company does not bear any responsibility and does not cover product price differences that the Customer has subsequently found to have a lower price in the online store, in relation to the physical store or vice versa.
All listed e-shop products are in euro and include 24% VAT. The final prices for each product do not include shipping costs, which are calculated following the text of the order, based on the Customer's choice of the place of dispatch of the products. For additional charges, shipment, delivery or mail, and for any other expense or fee, the Customer is informed before submitting his order. When such charges can not reasonably be calculated in advance, the fact that such costs may be required becomes known to the Customer prior to the submission of his order and in the event that they could not be calculated and not communicated to the Customer , by telephone prior to confirmation of receipt of the order, these are not chargeable to the Customer without his prior express consent. To facilitate customers residing in areas with reduced VAT, prices are listed without VAT, but the final price must be considered as including 24% VAT. In the event that the Customer falls under the category of a reduced VAT beneficiary, if a purchase invoice is issued and not a retail receipt, the prices will be adjusted accordingly.
If a product is offered at an abnormally low or high price in relation to its market value, the Customer may, before proceeding to order, contact the Company by telephone or send an e-mail to orders@coffees.gr
Order
Order Submission- Purchase Proposal
The ordering of the products by the Customer is made by completing and sending the special order form available at the online store. Prior to submitting the order, through a special link, the customer gets aware of the terms of the sale of the products he wishes to acquire and then selects the activation of the relevant icon "I read and accept the terms and conditions" and "Order with obligation to pay ", stating in this way explicitly and unreservedly that, before submitting his order, he received in a clear and comprehensible manner knowledge of:
- The full Company details (name, headquarters, disclosure, address, telephone, e-mail address) as well as the supplier of the ordered products where applicable.
- The main features of the products of the order as described in the online store.
- The total price of the order's products, including VAT, all charges, all additional charges (shipment, delivery & delivery) and any other charge for the fact that such additional charges may be required, as well as the stated final price of each product in the online store, does not include shipping costs, which are calculated after the order text, based on the choice of how the order is dispatched.
- The means of payment, delivery, etc, as well as the time within which the Company undertakes to deliver the products and any delivery restrictions and means of payment.
- The payment obligation by the Customer upon the submission of the order.
- The existence of the Company's liability under Article 534 et seq. Of the Civil Code for actual defects and lack of agreed properties, the duration of the contract and the conditions for its termination where the minimum obligations of the Customer under the contract, where applicable.
- The right of withdrawal by the Customer (conditions, deadline, procedure, exceptions) where applicable in case of withdrawal, the Customer's charge with the direct cost of returning the products to the Company as well as the Customer's obligation, to pay reasonable costs to the Company, and when no right of withdrawal is granted under the Law, the information that the Customer has no right of withdrawal or the circumstances in which the Customer loses the right to withdraw.
Sending an order to the Company is a proposal to purchase the ordered products and a declaration of acceptance of all the charges described in the order. If there is no information or acceptance by the Company, the Customer, upon payment of the order, is entitled to the refund.
Order Confirmation - Sale
The order is not binding on the Company before the Customer receives a confirmation of acceptance of the order from the Company as described below.
The order is deemed to have been received by the Company once the Customer has received the relevant information from the Company with its order number and the "Confirmation of Order Entry" on the email address it has registered.
During the processing of each registered order, the accuracy of the final price of the product and its availability is confirmed, and if the availability or the delivery time differs from the one stated, the Company informs the Customer accordingly. The order is considered binding and the sale is deemed to have been established and creates claims between the Customer and the Company only by sending and receiving the e-mail with the indication "Order sent" or "Order is ready for pick up".
The status of the order is constantly updated and when changes occur during its handling and the Customer is obliged to check the status of his order and to inform the Company immediately of any error in his order, or the information mentioned in the Company's Confirmation of Registration order will be applied to the sales contract. The Customer has the possibility to be informed about the course of the order by the Company either by telephone, or by sending an e-mail to info@coffees.gr or electronically by entering his / her account with his username and password by selecting " order tracking "via link.
In the context of good faith, the Company is not obliged to accept an order and conclude the sale of products which, due to mechanical or typographical errors, appear in the online store with an incorrect value, either lower or higher than their normal value. If the error concerns only part of the products of the order, the order is valid and is normally executed for the other products unless the Customer declares that he does not wish to execute his order in part, so the Company has to cancel the entire order.
Product Availabilty
The Customer is informed about the products and their availability by indicating them at the online store or contacting the online store. The Company reserves the right not to accept a specific order and therefore not to sell the product if the products are not available at the time of the order. If the lack of availability concerns a part of the order's products, the remaining part of the order is executed normally, unless the Customer declares that he does not wish to execute the order in part, so the Company has to cancel the entire order. Any payments are returned to the Customer without delay, in the same way that the Customer has chosen to pay for his order or in any way agreed with the Customer.
In case a product is not readily available after the final order entry, the Company informs the Customer of the possible delivery time. If the time does not satisfy the Customer, the order is canceled and any payments are returned to the Customer without delay, in the same way that the Customer has chosen to pay for his order or in any way agreed with the Customer.
For products that do not belong in the "Available" category, their availability depends on the availability of the supplier.
Mandatory Product Information
All mandatory information on the products on the website according to EU Regulation 1169/2011 (name, list of ingredients, allergens, net quantity of food, expiry date and minimum durability, special conditions of storage, country of origin, instructions for use , alcohol content, nutrition declaration) are available to anyone interested. If you would like to know some or all of this information for one or more products before your purchase, you can contact the company by sending an email to info@coffees.gr or by calling 210 88 10 717.
Order delivery
Receipt from a physical store of the Enterprise (without shipping cost): If the Customer, when submitting his order, chooses to receive his/her order from a physical store of the Company, he / she does not incur shipping costs and will receive an electronic update of the time of receipt from the particular store of the Company (Admitou 12, Platia Attikis, 10440, Athens, Monday - Friday 8:00 - 16:00). The Customer is required to receive the order within five calendar days of receipt of the relevant acknowledgment of receipt, unless otherwise agreed by sending an e-mail. If the Customer does not receive the products, the Company is entitled to cancel the order or to withdraw from the sale and no liability is due to it. Extension of the deadline is acceptable only for reasons of force majeure and if the Company has been notified in writing in due time. The Company reserves the right not to accept a Customer order that repeatedly for any reason does not wish to receive it.
In order to receive the order, the Customer must show the order confirmation (order number), the notice of receipt and official identity document (police ID, passport, etc.). The delivery may also be made to a third person authorized to do so by the Customer, with a special authorization of the Customer. The Customer or the authorized third party upon receipt has to check the products he receives, as with his signature he confirms that he has received properly and upon receipt the risk passes to the Customer.
Send to the place chosen by the Customer: If the Customer, when submitting his order, chooses to send the products to a place of his choice, the products are delivered to the cooperating courier company and the Customer will be informed electronically that the product is ready for shipment. The Customer will be informed by the carrier for the delivery time. The shipping charges are charged to the Customer and are calculated on the basis of his order at the time of submission, through a special link, by entering the Prefecture and the Postal Code. of the area of its choice. Any mistaken recording of shipping data by the Customer resulting in an erroneous calculation of shipping costs is not the responsibility of the Company but the Customer.
In order to receive the order, the Customer has to show to the co-transporter employee, confirmation of the order (order number), notice of the shipment and official identity document (police ID, passport, etc.). Delivery may also be made to a third person authorized to do so by the Customer. The Customer or the authorized third party upon receipt has to check the products he receives, as with his signature he confirms that he has properly received and upon receipt the risk passes to the Customer. If the Customer fails to receive the goods after receipt of the dispatch notification and despite the carrier's notification, the Company reserves the right either to cancel the order or to withdraw from the sale. The Company reserves the right not to accept a Customer order that repeatedly for any reason has not received another order in the past.
When the place of dispatch is not covered by the network of the cooperating transport undertaking or the Customer wishes to transport the products at its own expense and costs, the Customer shall inform the Company in writing, indicating the means of transport of his choice (transport company, agency etc); the Company undertakes to send the products in the manner indicated by the Customer, which in this case is only burdened with the cost of shipping the products to the agency or transport company or the means Selection of the Customer, which shall reimburse the Company before sending the order. In these cases, the risk from the sale goes to the buyer at the time of delivery of the products sold to the carrier.
Delivery time
Orders are shipped within 2 - 5 business days (depending on product availability) and orders placed until 12 noon unless the customer is in a remote location where the order is delivered within seven days.
In the event that the Order cannot be executed for reasons of force majeure (strikes, bad weather, etc.), the Company may contact the Customer in order to clarify whether the latter wishes to complete his order when this is possible or not .
The delivery time of the products is specified in the order depending on the availability of the products and their place of delivery, which is confirmed by the acceptance of the order by the Company. If the Order concerns a product for which a pre-order is required, shipping times may vary. Availability in any case refers to the product description on the site. Under any circumstances, the Company must deliver the products within thirty (30) days from the time the sale was made, otherwise, and unless there is a written agreement to extend the time (email), the Customer is entitled to unilaterally cancel of the order with a written statement by e-mail at info@coffees.gr. If the order is canceled and the sales contract is terminated, the Company must return without delay all the money paid by the Customer to the AIO.
For bulky or special orders or orders tailored to Customer's requirements, the delivery time of thirty (30) days does not apply and the delivery time is agreed on a case-by-case basis with the Customer in writing (e-mail).
Methods of Payment
The Company provides the Customer with extensive payment options for his order, and he is at his / her discretion to choose the payment method he / she desires. Especially Orders exceeding 500 Euro can only be repaid by using a credit / debit card or bank deposit.
- Credit Card Payment:
The online store accepts all Visa and Mastercard credit cards. Transactions are conducted with the ePos Paycenter security system of Piraeus Bank. During the credit card purchase process, the Customer is automatically transferred to a secure server at the Bank's service. All data transferred electronically by the customer (credit card details) to the Bank's service, as well as their transfer from the Bank to VISA, Electron VISA, MasterCard, are covered by the 256-bit SSL encryption algorithm. In this case, card data is not stored anywhere but used during check and debit. For purchases with your credit or color card, you will be asked to fill in the order form, the number and expiration date of your credit or debit card.
- Payment by cash:
By choosing payment by cash on delivery, you pay the total amount of the order (including VAT, delivery and shipping charges and any other charges) to the courier company. The cash payment method is valid for the whole of Greece and charges € 1.90.
- Payment through PayPal.
You can pay your order via PayPal, an internationally recognized, certified and secure online payment platform. If you choose to pay your order via PayPal, the total amount of your order (including VAT and delivery and shipping charges) is paid, without any other charge, commission, etc.
- By bank deposit:
The order can be settled in one of the bank accounts with which the company is affiliated. In the case of a bank deposit payment, the buyer has the opportunity, in order to facilitate the process, to inform the Company by telephone at 2108810717 or by sending a copy of the bank payment order by email to info@coffees.gr. Payment of the amount via bank deposit is a necessary condition for the processing of the order if the specific payment method has been selected. As a reason for the deposit, the Customer must use his full name or order number. The order is in standby until the Company confirms that the amount has been deposited. In case of non-payment within 5 business days, the order is canceled. In case of transfer of funds between different Banking Institutions, any additional bank charges are borne solely by the Customer and not by the Company.
To see the banks we are cooperating with, click HERE.
- With cash or credit / debit card, if received from a physical store of the Company.
Withdrawal Rights
Pursuant to Law 2.251 / 1994 as amended and in force, the Customer is entitled to return the products purchased from the online store in the case of products which are not exempted from the right of withdrawal, without being obliged to announce the reason for which they wish to return, within fourteen (14) calendar days of their receipt. The Customer may deliver these products directly to the Company's registered office or send them at its own cost to the Company's registered office. In any case, the Customer may, before returning the products, communicate with the Company, either by telephone or by e-mail. The Customer must return the returned products with their official purchase receipt in the same condition as received, without the products being unsealed or tampered with or used. It is also a prerequisite for a return that their conditions of retention have been respected.
Refund is accepted only if the Customer has previously paid out any amount that the Company has charged for sending the products to the Customer, as well as the shipping costs for their return. The notice of withdrawal is made in writing by filling in the relevant form (which is available HERE) and sending it a) either to the postal address of the Company 12, Admitou Street, Plateia Attikis PC. 10440 Athens b)by E-mail at info@coffees.gr. The Company is obliged to confirm in writing the receipt of the withdrawal statement as soon as it is received.
In case of withdrawal, the Customer is obliged to return the products within fourteen (14) calendar days from the date of the cancellation. Following the cancellation notice, the Company is required to reimburse the Customer for the price it has received. Repayment of the price due to Customer's withdrawal will take place no later than 14 calendar days from the date on which the Company received proven knowledge of its withdrawal. Delivery costs are not refunded unless the Customer has chosen a delivery method other than the Company's cheapest standard delivery method.
The Customer is responsible for any reduction in the value of the returned products if he has made use of it other than what was necessary.
Exceptions to withdrawal right
From the customer's right of withdrawal provided in the above paragraph, those products purchased from the online store are excluded and:
- Have been unsealed or used after delivery.
In cases where the price of the products has been paid to a physical store of the Company and in addition, the products have been omitted from the Company's physical shop as the sale is not considered to have been done at a distance.
- Products deemed to be exempt from the right of withdrawal under Law L.2251 / 1994 as described HERE.
Liability for Defects - Returns
Irrespective of the Customer's right to withdraw, the Company is liable under the provisions of the Civil Code when the product purchased by the Customer does not meet the contract, and in particular when it has a real defect or does not have the agreed properties.
In the event of a Company's liability for a defect or lack of an agreed product status, the Customer shall have the right to: (a) require, without charge, the repair or replacement of the product with another unless such action is impossible; requires disproportionate costs; (b) request a reduction in the price; or (c) withdraw from the contract of sale, except in the case of a material lack of fact. If the Customer chooses to correct or replace the product, the Company must make a correction or replacement within a reasonable time.
The Company will replace the products purchased by the Customer in all cases where, with proven fault of the Company, it was delivered to the Customer other than or substantially different from what he ordered.
Force Majeure
The Company reserves and is in no way responsible for any temporary or permanent failure to provide services and for delays in accepting and executing orders and delivering the ordered products for reasons beyond its control, for example in cases of force majeure strikes, earthquakes, fires, bad weather, etc.) or unforeseen circumstances or events, such as dysfunctional courier companies, accidental deterioration or destruction of the products prior to delivery to the user and after being sent for shipment, unlawful interference by the counterparty or third party, malfunction of the online payment processor (bank) or host provider or ISP (Internet Service Provider) or the access provider or terminal equipment of the user, incorrect provision of information on the part of the user and generally for any incident that prevents the normal fulfillment of his contractual obligations and The company's liability is limited to its contractual obligations with the consumer and will make every effort to respond within a reasonable time to them.
Availability & Network Security
The Company shall make every effort to ensure the proper operation of its network. Nevertheless, the Company can not guarantee that there will be no interruptions or errors. In any case, the Company does not bear any responsibility in case users can not connect to the site. The Company is not responsible for the security policy of other sites or the way they manage their online visitors.
Privacy Statement
The Company treats the User's correspondence with the e-shop as confidential and does not transfer its content except to the recipient directly concerned and in the cases provided for by law upon request or in the event that the content of the message is considered to be prejudicial to the Company. Such action is necessary to (a) protect the rights and property of the Company; (b) protect the site from misuse or unauthorized use; and (c) protect the personal safety of users or consumers. If the User gives a false email address or tries to get someone else's post when sending information, all information will be part of any research.
Terms Invalidity
Any invalidity of any of the Terms hereof will not void the remainder.
Applicable law
These terms and conditions are governed by the provisions of Greek law, the Directives and Regulations of European Law and the relevant international provisions. E-commerce contracts are governed by European and Greek law, in particular by legislation regulating issues related to e-commerce, distance selling and consumer protection. The website has been created and controlled by Greek law, which will guide its use and interpretation.
The protection of the Law on Distance Contracts, as well as these terms, applies to transactions only with natural persons who deal for reasons not covered by their professional activity.
Failure by the Company to exercise its present terms and rights shall not imply its surrender to such rights.
All notifications must be made in writing. These terms serve to inform the term 3b of Law 2251/1994.
Dispute Resolution
In the event that any dispute arises between our transaction and if we fail to reach a common agreement between you and us, we undertake to follow the out-of-court settlement of the dispute. You can turn to the Alternative Dispute Resolution (ADR). The ADR entities listed on the ODR platform have been certified in accordance with the requirements and quality requirements of the European Directive and have been registered in the Special Ledger of ADR entities.
In Greece, certified ADR entities are:
- The Independent Authority "Consumer Ombudsman", with responsibility for all commercial sectors,
- The Mediator for Banking-Investment Services with responsibility for the financial services industry, and
- ADR POINT IKE - Center for Alternative Dispute Resolution with competence in all commercial sectors, with the exception of the categories explicitly mentioned in Art. 2 par. 2 of the Joint Ministerial Decision.
- European Institute for Conflict Resolution (EIES) with competence in all commercial sectors, with the exception of the categories explicitly referred to in art. 2 par. 2 of the Joint Ministerial Decision.
If, however, no solution is found, the courts of Athens are responsible for resolving any dispute.
The Consumer Code of Conduct on Electronic Commerce as formulated in accordance with the Ministerial Decision of the Minister of Economy and Development in the Hellenic Republic's Government Gazette (22/03/2017, File no. 969) is published on this website and you can read it from HERE
